Charting Continuous Growth
Since its establishment, K PJ Healthcare Berhad (KPJ) has pursued a consistent strategy of identifying new growth areas and investing its funds to develop greater capacity and capability to serve more patients.
To date, the Group has a network of more than 20 hospitals in Malaysia and two in Indonesia with a staff force of more than 8,000 employees. Its team of 700 strong Medical Consultants, together with K PJ’s nursing, allied health and support staff, nursed more than two million patients back to health in 2010.
To further enhance its position and to strengthen its brand name in the industry, K PJ aims to drive ahead with its aggressive business strategy by undertaking rapid organic expansion, acquisitions and targeting new markets.
In fiscal 2010, Rumah Sakit Bumi Serpong Damai in Jakarta and K PJ Tawakkal Specialist Hospital in Kuala Lumpur opened their doors to the public while existing hospitals ramped up their capacity. For instance, KPJ Johor Specialist Hospital in Johor Baru opened a new 50-bedded Premier Ward as well as additional outpatient clinics along with a 130- bay 5-storey car park.
Others like K PJ Selangor Specialist Hospital in Shah Alam and K PJ Ipoh Specialist Hospital in Perak upgraded their facilities, with the former giving a facelift and further enhancing the services of its Accident and Emergency Unit, while the latter refurbished its 6,948 square feet Paediatric Ward at a cost of RM1 million.
KPJ Ipoh Specialist Hospital was honoured with the presence of D.Y.T.M. Raja Puan Besar Perak Darul Ridzuan Tuanku Zara Salim at the grand opening of its Paediatric Ward on 6 October 2010 and the hospital also began providing Bone Densitometry Services at its newly-renovated Diagnostic Imaging Service centre and Lasik Surgery in 2010.
ENSURING SAFE SERVICE
KPJ maintains a continuous emphasis in providing high quality care and giving the utmost priority to patient safety at all times. These high standards can be achieved through the support of the Medical Advisory Committee and participation of its Medical Consultants, nursing and allied health as well as management staff in sharing of views on clinical issues and development policies and procedures to enhance patient safety at KPJ hospitals.
PUTTING QUALITY FIRST
KPJ is synonymous with quality, evident in the Group’s constant drive towards service excellence at all levels of its operations.
Throughout the year under review, the Group had recorded several significant achievements in terms of quality. ISO certification was one of them. KPJ Ampang Puteri Specialist Hospital, KPJ Damansara Specialist Hospital, K PJ Selangor Specialist Hospital and K PJ Johor Specialist Hospital have been certified with the Integrated Management System, which integrates three management standards of ISO 9000 (Corporate governance and quality), OSHAS 18000 (worker health and safety) and ISO 14000 (environmental management), while nine KPJ hospitals have been certified with the ISO 9001: 2008 standards.
The network of Waqaf An-Nur Clinics (KWAN) continues to play a major part in KPJ’s CSR initiative and reached another milestone in 2010 with the successful establishment of another three new K WAN clinics, namely, Klinik Waqaf An-Nur Gugusan Manjoi in Ipoh, Perak, and Klinik Waqaf An Nur Masjid Jamek Pekan Kajang and K linik Waqaf An Nur Masjid Al-Falah USJ 9 in Selangor.
OPTIMISING ON INFORMATION TECHNOLOGY
To remain ahead in the industry, K PJ has put in place an integrated Information System (IS) linking the services within each K PJ hospital to increase efficiency and strengthen operational excellence, while greatly minimising risks resulting from human oversight. It also continuously taps the benefits of scientific discovery and sophisticated medical equipment by investing in the latest state-of-the-art facilities to ensure better treatment outcomes for patients.
CREATING VALUE THROUGH PEOPLE
KPJ believes that its innovative strategies will be sustained through its people. Its strategy to transform its employees into future leaders is also reflected in its investment in its people through the prescription of good work ethics, processes and protocols as well as to shape future leaders through training programmes and career development opportunities for those who have the drive to succeed in the healthcare industry.
AL-‘AQAR KPJ REIT
Al-‘Aqar which was listed on the Main Board of Bursa Securities on 10 August 2006, the first to be issued under Securities Commission’s Guidelines on Real Estate Investment Funds and Islamic Real Estate Investment Funds remains to be the one and only Islamic Healthcare REIT in the world.